Shipping policy

When will my order ship?

Your order will be processed as soon as possible, and we do our best to fulfill the oldest orders first. Most orders ship within 5-7 business days from the time your order is received.

Please note that delivery times are estimates and may be subject to delays due to carrier issues or unforeseen circumstances.

Shipping Locations
We currently ship within the United States

Shipping Delays
While we strive to deliver your order on time, delays may occur due to weather, high order volume, or carrier issues. We appreciate your patience and understanding.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery (or expected delivery date). We will work with the carrier to resolve the issue and ensure you receive your order.

Contact Us
If you have any questions about your shipment, feel free to reach out to our support team at balticbabyllc@gmail.com

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags,no washed. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at balticbabyllc@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at balticbabyllc@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.